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Shipping & Returns | Pictureta.com

At Pictureta we aim to provide you with unique, high quality goods and excellent customer service. We want your experience with Pictureta to be awesome from beginning to end. Please let us know if there's something we can do to serve you better.

SHIPPING POLICY

MADE TO ORDER

Because we make our products upon order, items typically leave our building within 5-10 business days, Monday through Friday, except holidays. If you opt to pay for quicker shipping, the ship time would be from the date the order leaves our building. We do not issue refunds for lost, unclaimed or undeliverable packages. If a package is undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.

Please provide a valid FedEx shipment address for delivery. FedEx does not deliver to PO boxes or APO/FPO/DPO addresses.

USA ORDERS

STANDARD DELIVERY

All orders are shipped via USPS or FedEx. You may select your desired shipping method during checkout. We ship all of our orders to arrive within 2-3 weeks.

RUSH DELIVERY

For an additional charge we can ship most orders within 1 week. Rush Delivery must be approved prior to submission of order. Please contact us at hello@pictureta.com.

INTERNATIONAL ORDERS

STANDARD DELIVERY

International orders will be shipped via USPS First Class International and are insured for the price of the product, allow 2-4 weeks for delivery. Please note that we cannot, under any circumstances, offer any refunds or replacements for international orders that are lost, unclaimed or undeliverable.

International customers will be responsible for paying any customs fees or duties. Pictureta will not be held responsible for these international custom charges. Refunds will not be honored due to delivery refusal.

RETURN POLICY

Pictureta wants to ensure you are completely satisfied with your purchase. We accept returns on most non-personalized products within 30 days of receiving the product. We do not issue refunds for lost, unclaimed or undeliverable packages. If a package is undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.

RETURNS OF PHYSICAL PRODUCTS

If you are unhappy with your purchase of any physical product for any reason, you may return the items postmarked within 30 days of receiving the product for a refund, less the shipping charges. The items must be undamaged and in re-sellable condition. Authorization for all returns must be obtained prior to replacement by emailing Customer Service at hello@pictureta.com. Please include your original order number and brief reason for the return. We will notify you via email when we receive the product back and process your return. We cannot accept item returns without prior authorization from Customer Service.

Due to the custom nature of personalized items, we are unable to accept any returns of personalized items.

If you wish to cancel an order, you may do so within 24 hours of placing the order.

Please note: If your order is returned, refused, or cancelled during processing, shipping costs are not refundable.

RETURNS OF DIGITAL PRODUCTS

All sales are final if you purchased digital products in PDF and JPG formats. There will not be refunds or exchanges once a digital item is purchased. If you are experiencing issues with the downloadable file, please contact us at hello@pictureta.com

DAMAGED + LOST ORDERS

We securely pack our products, however, on the rare occasion, product may be damaged in shipping. If you receive a damaged item please email us a clear picture of the damage to hello@pictureta.com together with the description of the damage and order number within 5 days of receiving the product and we'll have a replacement sent ASAP.

We do not issue refunds for lost, unclaimed or undeliverable packages.

Please email us with any other questions, complaints or comments you may have to hello@pictureta.com

PAYMENTS

We accept Visa, Discover, MasterCard and American Express through Shopify. Payments can also be made with PayPal and Amazon.

*Only California residents will be charged sales tax.